Installing Studio by Knots

To install the app, go to the Zendesk marketplace, for more information about the app visit Knots Studio.

1. Installing the Knots Studio App

• How to Install:
  1. Go to the Zendesk marketplace and look up "Studio by Knots." Alternatively, you can use this link.
  2. Click on the 'install' button located on the right side.
  3. Choose the Zendesk instance where you want to install the app.
  4. Follow the redirection to your Zendesk Admin space. (Ensure you have admin rights.)
  5. Here, you can rename the app, but by default, it's labeled as "Studio by Knots." Decide if you'd like to enable role or group restrictions.
  6. Finally, hit the 'install' button.

2. Accessing the App

• Navigate to your agent workspace. This can be done by clicking on the icon with four squares located at the top-right corner, then choosing "Support."
• In the Support workspace, spot the Knots Studio App icon  on the left after the settings symbol. 
• Note: If you have numerous apps installed, it might be hidden under the three dots at the lower left part of your screen. Click on this icon to proceed.