1. Installing the Ticket Language Detection App
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How to Install:
- Use this link to access the app in the Zendesk marketplace.
- Click on the 'Install' button located on the right side.
- Select the Zendesk instance where you want to install the app.
- Follow the redirection to your Zendesk Admin space. Make sure you have admin rights.
- Here, you can rename the app, but by default, it's labeled as "Language Detection by Knots" Decide if you'd like to enable role or group restrictions.
- Finally, hit the 'Install' button.
2. Accessing the App
- Navigate to your agent workspace. This can be done by clicking on the icon with four squares located at the top-right corner, and then choosing "Support."
- In the Support workspace, click on the Language Detection App icon on the left after the settings symbol.
Note: If you have numerous apps installed, it might be hidden under the three dots at the lower left part of your screen. Click on this icon to proceed.
3. Creating a Knots account
- On the Settings page, go to "Login" to create a new account or log in if you are already a Knots customer.
4. Creating a new trigger
- Name your trigger according to the classification requirement.
- Define the text source where to search for data. Use Zendesk placeholders for this. Learn more about the supported placeholders here.
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Add the tags that demonstrate that the detection has started and completed successfully.
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Optional: Choose a destination. If a destination is selected, the language detection result will be saved to the specified custom field. The custom field should be of type "Text" or "Multi-line". If left empty, the result will be automatically saved as a tag.
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Once you've finished configuring the trigger, click Save and Activate. The trigger will now be live and start working immediately.
5. Updating an existing trigger
- Select the trigger that you want to update from the list.
- Make the desired changes.
- Klick Update configuration.
- Click on the Zendesk trigger configuration to adjust the trigger according to your needs. This will take you to the trigger in the Admin center, where you can modify conditions and actions.
6. Testing the trigger with a sample ticket
- Create a new ticket to see the app in action.
For more information about the app, visit Language Detection.
If you have any questions or suggestions regarding this app, please reach out to us at zendesk@knots.io or through our contact form.
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