Installing the API Data Sync App

Watch the walkthrough video here: Zendesk API Data Sync with Knots.io

1. Installing the API Data Sync App

1. 1. Use this link to open the app in the Zendesk marketplace.
   2. Click the Install button on the right.
   3. Choose the Zendesk instance for the installation.
   4. Follow the redirection to your Zendesk Admin space (ensure you have admin rights).
   5. Optionally, rename the app (default: "API Data Sync by Knots") and set role or group restrictions.
   6. Click Install to complete.

2. Accessing the App

• Go to your agent workspace by clicking the four squares icon at the top-right, then select Support.
• In the Support workspace, API Data Sync by Knots icon on the left.
  Note: If you have numerous apps installed, it might be hidden under the three dots at the lower left part of your screen. Click on this icon to proceed.
  

3. Creating a Knots account

• In the app, tap the Login button to either create a new account or log in if you are already a Knots customer.
  

4. Setting up a connector to sync data via API

Before you can create a new trigger, you first need to set up a connector. If you're unsure how to do this, you can find our guide by clicking the following link.

For more information about the app visit API Data Sync for Zendesk.

If you have any questions or suggestions regarding this app, please reach out to us at zendesk@knots.io or through our contact form.