Is it possible to use the OCR app to extract text from a document and translate it into English?

It is possible to extract text from a language such as Chinese and translate it into English. However, to achieve this, you will need to use additional tools alongside the OCR for PDFs and scanned documents. There are several options available for this purpose.

1. Zendesk's Native Live Conversation Translation

Zendesk provides built-in functionality for live conversation translation, allowing agents and customers to communicate seamlessly across different languages in real-time. This feature can be enabled directly within Zendesk. Learn more about activating it here.

2. Knots GPT Apps for Translation

• GPT Sidebar App:
  This app allows you to access GPT-powered features directly from Zendesk's sidebar. It's a versatile tool that supports text translation and other AI-powered functionalities.

• GPT Editor App:
  Designed specifically for tasks like text editing and translation, this app offers a user-friendly interface to simplify language conversion tasks.

Both apps integrate seamlessly with Zendesk, making them excellent solutions for translating extracted text into English efficiently.

Need Help Setting Up?

If you’re interested in enabling these translation features, contact us at zendesk@knots.io for personalized assistance and setup support.