To map the data and the fields between the API and the Zendesk Ticket, you need to fill in the following:

• Path to the source property in result object - where you select the array and the elements you want to fetch.
• Destination field to store value - a list of fields to store the result. It can be related to the Ticket, Requester, or Organization.

Getting the path to the source property

1. Ready the JSON file: access Postman and enter the request URL (the URL between the connector and the HTTP request method).
2. Select the same HTTP request method on Postman. Please remember to add the authorization authentication method here.
   
   
3. Go to the response body and certify that the HTTP request was successful (status: 200 OK).
4. Copy the body (click on the copy icon next to the search icon).
   
   
5. Then go to the website JSON Path Finder and paste the JSON on the left side. Search for path. See the example below:
   
   
   
6. Copy it and add the result to the field Path to the source property in result object (remove the x from the beginning).