Gabriel
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Activity overview
Latest activity by Gabriel-
Gabriel created an article,
Auto Merge only follow-up tickets
It is possible to limit the duplica ticket scans to follow-up tickets only by opening the trigger configuration and adding the condition Ticket > Channel | Is | Closed ticket.
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Gabriel created an article,
Can I change the return status code in Knots Studio?
How to change the return status code in Knots Studio. For example, 403 status message to be a JSON message. This is currently not possible. We plan to add this in the near future
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Gabriel created an article,
Installing the Change Ticket Requester App
1. Installing the Change Ticket Requester App Use this link to open the app in the Zendesk marketplace. Click the Install button on the right. Choose the Zendesk instance for the installation...
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Gabriel created an article,
Installing Language Detection by Knots
To install the app, go to the Zendesk marketplace, for more information about the app visit Language Detection. 1. Installing the Ticket Language Detection App How to Install: Go to the Zende...
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Gabriel created an article,
Installing Telephony Integration by Knots
1. Installing The Telephony Integration App Steps to Install: Go to the Zendesk Marketplace and search for "Telephony Integration by Knots". Alternatively, use this direct link. Click the 'In...
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Gabriel created an article,
Installing Studio by Knots
To install the app, go to the Zendesk marketplace, for more information about the app visit Knots Studio. 1. Installing the Knots Studio App How to Install: Go to the Zendesk marketplace and lo...
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Gabriel created an article,
Installing Round Robin Assignment by Knots
1. Installing the Round Robin Assignment App Use this link to open the app in the Zendesk marketplace. Click the Install button on the right. Choose the Zendesk instance for the installation....
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Gabriel created an article,
Installing OCR for PDF and Scanned Documents by Knots
This guide will help you to install the OCR (Optical Character Recognition) App for PDF and Scanned documents for Zendesk by Knots Prerequisites: Identify which static information you would lik...
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Gabriel created an article,
Regular Expression (regex) Troubleshooting
We're here to help! *Please note that we provide free setup and error monitory, if you are not familiar with Regular Expressions OR if you would like us to help you please reach out to us at regex@...
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Gabriel created an article,
Ticket Parser Installation and Setup Guide
The guide below will help users seamlessly identify important information found inside of the ticket to autofill the appropriate Ticket Fields in Zendesk. Here is a full walkthrough video, or fee...