Gabriel
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Articles
Recent activity by Gabriel-
Can I change the return status code in Knots Studio?
How to change the return status code in Knots Studio. For example, 403 status message to be a JSON message. This is currently not possible. We plan to add this in the near future
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Change Ticket Requester by Knots
1. Installing the Change Requester App How to Install: Go to the Zendesk marketplace and look up "Change Ticket Requester by Knots." Alternatively, you can use this link. Click on the 'install...
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Installing Language Detection by Knots
1. Installing the Ticket Language Detection App How to Install: Go to the Zendesk marketplace and look up "Round Robin Assignment by Knots." Alternatively, you can use this link. Click on the...
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Installing Telephony Integration by Knots
1. Installing the Round Robin Assignment App How to Install: Go to the Zendesk marketplace and look up "Telephony Integration by Knots." Alternatively, you can use this link. Click on the 'in...
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Installing Studio by Knots
1. Installing the Knots Studio App How to Install: Go to the Zendesk marketplace and look up "Studio by Knots." Alternatively, you can use this link. Click on the 'install' button located on ...
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Installing Round Robin Assignment by Knots
1. Installing the Round Robin Assignment App How to Install: Go to the Zendesk marketplace and look up "Round Robin Assignment by Knots." Alternatively, you can use this link. Click on the 'i...
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Installing OCR for PDF and Scanned Documents by Knots
This guide will help you to install the OCR (Optical Character Recognition) App for PDF and Scanned documents for Zendesk by Knots Prerequisites: Identify which static information you would lik...
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Changing the Ticket Requester Automatically in Zendesk
Here you will learn how to automatically change the ticket requester in Zendesk. This is very useful, in case you have tickets created by our system or a no-reply email, or either if the ticket is ...
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Merging Duplicate Tickets Automatically in Zendesk
The guide below will help users seamlessly merge duplicated tickets in Zendesk by identifying identical custom ticket fields. This process uses the "Ticket Parser" app by Knots. Here is a full wa...
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Ticket Parser Installation and Setup Guide
The guide below will help users seamlessly identify important information found inside of the ticket to autofill the appropriate Ticket Fields in Zendesk. Here is a full walkthrough video, or fee...