Gabriel
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Articles
Votes on activity by Gabriel-
Changing the Ticket Requester Automatically in Zendesk
Here you will learn how to automatically change the ticket requester in Zendesk. This is very useful, in case you have tickets created by our system or a no-reply email, or either if the ticket is ...
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How to Install the Shopify Eventy Sync App for Zendesk
1. Installing the Shopify Event Sync App How to Install: Go to the Zendesk marketplace and look up "Shopify Event Sync by Knots." Alternatively, you can use this link. Click on the 'install' but...
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Getting an API Access Token for Your Shopify Store
Getting an API Access Token for your Shopify Store To connect a custom app to your Shopify Store, you need to manage API access tokens from your Shopify Store. You'll require a Shopify Store URL an...
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Parse result section
To map the data and the fields between the API and the Zendesk Ticket, you need to fill in the following: Path to the source property in result object - where you select the array and the elements...
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Setting up a connector to sync data via API
Setup the connector Add Connector on the Knots platform You can access the connectors session on the Knots platform. Scroll down to the end of the page to Add a new connector. Fill in the informat...
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Adding tag when triggering
For all of our modules, there's an option to set tags when triggering and when the action is concluded (depending on the module). This functionality, although not mandatory when creating a trigger,...
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Create a new billing entity
Login to the Knots Customer Portal and click on the tab Knots Modules. Select the Billing Entities on the subscription page. Scrow down to the end of the page and click on the blue button +Add a n...
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Update the billing information
Login to the Knots Customer Portal and click on the tab Knots Modules. Select the Billing Entities on the subscription page. Fill in all the information. Click on the blue button Save changes.
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Activate and Manage Modules
To activate a module Login to the Knots Customer Portal and click on the tab Knots Modules. Search for the module you want to activate and click on the blue button Activate. Select the billing ent...
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Manage or Cancel my subscriptions
Login to the Knots Customer Portal and click on the tab Subscriptions. To manage or deactivate a specific module: Click on the red button Deactivate next to the module you want to cancel. ...