
Alina Exter
- Total activity 54
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Activity overview
Latest activity by Alina Exter-
Alina Exter created an article,
Are there any restrictions on email addresses for registration?
Yes, there are restrictions on the types of email addresses that can be used for registration. Knots is a service specifically designed for companies. As such, registration cannot be completed usin...
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Alina Exter created an article,
How to add a new team member?
To add a new team member, follow these steps: Navigate to the team settings page https://app.knots.io/settings/team. Send an invitation: Enter the email address of the person you want to add. ...
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Alina Exter created an article,
Which types of attachments does the OCR app support?
The system is designed to support a wide range of file types to streamline your workflows: File extensions: PDF, JPG, JPEG, PNG, HEIC Document types: Machine-generated files, scanned documents, an...
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Alina Exter created an article,
Can the ticket parser autofill decimal custom fields in Zendesk?
Yes, the ticket parser can autofill decimal-type ticket fields in Zendesk. How does it work? The ticket parser can parse and populate decimal fields as long as the source data is in a valid decimal...
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Alina Exter created an article,
How to delete the Knots account?
To delete your account, you must first cancel all your subscriptions. After canceling your subscriptions, please notify our team at support@knots.io. Once we receive your request, we will take care...
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Alina Exter created an article,
How to change the email address of the account owner?
To update the email address associated with the account owner, you’ll need to invite the new email as a team member on our platform. Here’s how: Go to https://app.knots.io/settings/team. Add the n...
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Alina Exter created an article,
Invoices
Invoices can always be directly downloaded through our portal at https://app.knots.io/payment/invoices.
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Alina Exter created an article,
Overview of the Knots pricing plans
Watch the video below to see how our pricing works and find the perfect plan for your needs. Ready to dive in? Compare our plans here: Knots Pricing Still have questions? We're happy to help! Wr...
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Alina Exter created an article,
Installing AI Ticket Redaction
1. Installing the AI Ticket Redaction App Use this link to access the app in the Zendesk marketplace. Click on the Install button located on the right side. Select the Zendesk instance where you...
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Alina Exter created an article,
Installing AI Ticket Summary
1. Installing the AI Ticket Summary by Knots App Use this link to open the app in the Zendesk marketplace. Click the Install button on the right. Choose the Zendesk instance for the installat...