Alina Exter
- Total activity 68
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 36
Activity overview
Latest activity by Alina Exter-
Alina Exter created an article,
How to change the name on the Zendesk comment when the trigger fires?
The name displayed in ticket comments is based on the user who originally created the Zendesk connector. To change this, follow these steps to update the connector: Log in to Zendesk as the desire...
-
Alina Exter created an article,
Is there an auto-reply feature, or do agents always have to review responses?
The GPT Editor does not send automatic replies. Instead, it helps agents by suggesting responses based on the ticket and selected prompts. Agents must review, edit, and approve the AI-generated...
-
Alina Exter created an article,
Does the GPT Editor use information from a knowledge base?
No, by default, the GPT Editor only works with the information in the current ticket. It does not pull data from a knowledge base or other external sources. However, you can connect your own AI mod...
-
Alina Exter created an article,
How do prompts work in the GPT Editor?
Prompts in the GPT Editor are instructions to the AI model to generate responses in Zendesk. You can create and save these prompts in the app's settings. When you use a prompt, the editor sends the...
-
Alina Exter created an article,
How does the Export Tickets as PDF app export tickets?
The app provides two main methods for exporting tickets: 1. Event-based triggers: Automatically export tickets when specific conditions are met, such as: Export all resolved tickets. Export t...
-
Alina Exter created an article,
Is my data safe with Knots?
Absolutely. We take data security and privacy very seriously. Our product is designed with robust measures to ensure your data is protected at all times. Secure by Design: We do not store any dat...
-
Alina Exter created an article,
Are there any restrictions on email addresses for registration?
Yes, there are restrictions on the types of email addresses that can be used for registration. Knots is a service specifically designed for companies. As such, registration cannot be completed usin...
-
Alina Exter created an article,
How to add a new team member?
To add a new team member, follow these steps: Navigate to the team settings page https://app.knots.io/settings/team. Send an invitation: Enter the email address of the person you want to add. ...
-
Alina Exter created an article,
Is it possible to use the OCR app to extract text from a document and translate it into English?
It is possible to extract text from a language such as Chinese and translate it into English. However, to achieve this, you will need to use additional tools alongside the OCR for PDFs and scan...
-
Alina Exter created an article,
Which languages are supported by the OCR app?
Our tool supports over 150 languages, including unique ones like Arabic, Norwegian, and Japanese, making it ideal for a wide range of users and document types. The OCR for PDF and Scanned Documents...