Alina Exter
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Recent activity by Alina Exter-
How to change the name on the Zendesk comment when the trigger fires?
The name displayed in ticket comments is based on the user who originally created the Zendesk connector. To change this, follow these steps to update the connector: Log in to Zendesk as the desire...
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How does the Export Tickets as PDF app export tickets?
The app provides two main methods for exporting tickets: 1. Event-based triggers: Automatically export tickets when specific conditions are met, such as: Export all resolved tickets. Export t...
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Is there an auto-reply feature, or do agents always have to review responses?
The GPT Editor does not send automatic replies. Instead, it helps agents by suggesting responses based on the ticket and selected prompts. Agents must review, edit, and approve the AI-generated...
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Does the GPT Editor use information from a knowledge base?
No, by default, the GPT Editor only works with the information in the current ticket. It does not pull data from a knowledge base or other external sources. However, you can connect your own AI mod...
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How do prompts work in the GPT Editor?
Prompts in the GPT Editor are instructions to the AI model to generate responses in Zendesk. You can create and save these prompts in the app's settings. When you use a prompt, the editor sends the...
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Is my data safe with Knots?
Absolutely. We take data security and privacy very seriously. Our product is designed with robust measures to ensure your data is protected at all times. Secure by Design: We do not store any dat...
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Which languages are supported by the OCR app?
Our tool supports over 150 languages, including unique ones like Arabic, Norwegian, and Japanese, making it ideal for a wide range of users and document types. The OCR for PDF and Scanned Documents...
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Is it possible to redact information only from specific tickets?
Yes, you can filter tickets using trigger conditions. How does it work? If you want the app to remove sensitive information only from certain tickets, adjust the trigger conditions in the triggers ...
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Is it possible to use the OCR app to extract text from a document and translate it into English?
It is possible to extract text from a language such as Chinese and translate it into English. However, to achieve this, you will need to use additional tools alongside the OCR for PDFs and scan...
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How to update a dropdown menu with Ticket Parser?
To learn how to update a dropdown menu with the Ticket Parser, watch this step-by-step video guide: Click here to watch the video. Zendesk dropdown fields only accept their corresponding "tag" v...