Alina
- Total activity 97
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 47
Articles
Recent activity by Alina-
How to automatically set the target (survivor) ticket back to 'Open' after a merge
When the Merge Tickets app merges one ticket into another, it adds tracking tags and a merge comment to the ticket(s), but the target ticket’s status may remain whatever it was (for example: Pendin...
-
How to refresh the connector?
The name displayed in ticket comments is based on the user who originally created the Zendesk connector. To change this, follow these steps to update the connector: Log in to Zendesk as the desired...
-
Installation guide for the Remove Attachments app
1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Zendesk instance where you want to install the app. Follow the redir...
-
Is my data safe with Knots?
Absolutely. We take data security and privacy very seriously. Our product is designed with robust measures to ensure your data is protected at all times. Secure by Design: We do not store any data...
-
Are there any restrictions on email addresses for registration?
Yes, there are restrictions on the types of email addresses that can be used for registration.Knots is a service specifically designed for companies. As such, registration cannot be completed using...
-
Invoices
Invoices can always be directly downloaded through our portal at https://app.knots.io/payment/invoices. Need help or want to learn more about Knots automations?Feel free to reach out to us at suppo...
-
Overview of the Knots pricing plans
Watch the video below to see how our pricing works and find the perfect plan for your needs. Ready to dive in? Compare our plans here: Knots PricingStill have questions? We're happy to help! Write...
-
Installation guide for the AI Ticket Redaction app
1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Zendesk instance where you want to install the app. Follow the redir...
-
Installation guide for the AI Ticket Summary app
1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Zendesk instance where you want to install the app. Follow the redir...
-
Installation guide for the Shopware 5 Event Sync app
1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Zendesk instance where you want to install the app. Follow the redir...