Alina
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Recent activity by Alina-
Which languages are supported by the OCR app?
Our tool supports over 150 languages, including unique ones like Arabic, Norwegian, and Japanese, making it ideal for a wide range of users and document types. The OCR for PDF and Scanned Documents...
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Is it possible to redact information only from specific tickets?
Yes, you can filter tickets using trigger conditions. How does it work?If you want the app to remove sensitive information only from certain tickets, adjust the trigger conditions in the triggers y...
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How to change the email address of the account owner?
To update the email address associated with the account owner, you’ll need to invite the new email as a team member on our platform. Here’s how: Go to https://app.knots.io/settings/team. Add the ne...
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What are threshold values, and is it possible to adjust them?
The app has a threshold setting to ignore carts below a certain value (set at €300 by default). This threshold prevents the app from recovering small, low-value carts and is especially useful if yo...
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Which languages is the Language Detection app compatible with?
The app supports a wide range of languages, covering the most common customer queries worldwide. Here's the list of currently supported languages: Afrikaans Arabic Bosnian Catalan Chinese (Simpli...
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How secure is the integration?
We prioritize data security and ensure that all call data is securely logged and stored within your Zendesk instance. Need help or want to learn more about Knots automations?Feel free to reach out ...
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How does the merging process work?
Will the app merge all existing tickets when I save the configuration, or only new ones?The app will only merge new incoming tickets that match your configured rules. Existing tickets won’t be merg...
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How to spot your team’s biggest time wasters in Zendesk Analytics
You can quickly spot which ticket tags are linked to the most manual work using Zendesk Analytics. Here's how: Open Zendesk Analytics. Click the four-square icon in the upper-right corner of your ...
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How do prompts work in the GPT Editor?
Prompts in the GPT Editor are predefined instructions that guide the AI on how to respond to a support ticket.You can create and manage these prompts in the app's settings. Each prompt is a short p...
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Which types of attachments does the OCR app support?
The system is designed to support a wide range of file types to streamline your workflows: File extensions: PDF, JPG, JPEG, PNG, HEIC Document types: Machine-generated files, scanned documents, a...