Alina
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Recent activity by Alina-
How to delete the Knots account?
To delete your account, you must first cancel all your subscriptions. After canceling your subscriptions, please notify our team at support@knots.io.Once we receive your request, we will take care ...
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Can the AI Ticket Autofill app work with conditional fields in Zendesk?
Yes, the AI Ticket Autofill app can work with conditional fields in Zendesk — but it depends on how those conditions are set up. What can go wrong?If the field conditions are too complex or restric...
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Is my phone system supported?
Very likely! Our integration supports a wide range of legacy telephony systems. Contact us to verify compatibility. Need help or want to learn more about Knots automations?Feel free to reach out t...
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What do users see after a merge?
Are public replies added when a ticket is merged?By default, comments from the source ticket are added as internal notes in the destination ticket. If “Make copied comments private” is enabled, the...
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Knots Connector Setup
Why Do You Need a Connector?Depending on the Knots app you're using, you would need to set up a connector to link your Knots instance (e.g., in Zendesk) with another external system.For example: To...
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Can I use my own OpenAI instance?
Yes, you can connect your MS Azure OpenAI instance, giving you more control and flexibility over how the AI interacts with your support tickets.Need help or want to learn more about Knots automatio...
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When do merges happen?
How quickly does the app perform automatic merges?Automatic merges typically occur about 3 minutes after the triggering ticket is created. This delay allows the ticket to be indexed before merging ...
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How to update a dropdown menu with Ticket Parser
To learn how to update a dropdown menu with the Ticket Parser, watch this step-by-step video guide: Click here to watch the video. Zendesk dropdown fields accept only their predefined tag values, n...
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Which backend systems are supported?
Our API supports a wide range of backend systems, including popular CRMs, ERPs, and custom applications. For a complete list of supported platforms, visit our Connectors Directory. For setup instru...
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Can the ticket parser autofill decimal custom fields in Zendesk?
Yes, the ticket parser can autofill decimal-type ticket fields in Zendesk.How does it work?The ticket parser can parse and populate decimal fields as long as the source data is in a valid decimal f...