Installation guide for the GPT Sidebar app

1. Install the app

1. Click this link to open the app in the Zendesk Marketplace.
2. Click the Install button on the right.
3. Select the Zendesk instance where you want to install the app.
4. Follow the redirection to your Zendesk Admin space. (Make sure you have admin rights.)
5. (Optional) Rename the app (default: "GPT Sidebar") or set role/group restrictions as needed.
6. Click Install to finish the setup.

2. Access the app

1. Open your Agent Workspace:
   • Click the four-square icon at the top-right, then select Support.
2. In the Support Workspace, find the GPT Sidebar app icon on the left panel.
   • If it's not visible, click the three dots at the bottom left to locate hidden apps.
     

3. Log in or create a Knots account

On the Settings page, click Login to either:

• Create a new Knots account.
• Log in if you already have a Knots account.
  

4. Create a new prompt

To create a new prompt for the app that will appear as an option in the dropdown menu of the ticket editor, follow these steps:

1. Name the prompt clearly. This name will show up in the dropdown menu in the GPT Sidebar.
2. Write the text of the prompt, specifying its purpose and desired outcome. Be as detailed as possible for better results.
3. Select the source for the prompt from the dropdown menu. 
   
4. (Optional) Show Default Prompts for Agents - Toggle this option to activate a predefined prompt, "Conversation Summary," for agent use.
5. After finalizing your settings, click Save Settings to store your new prompt.
   
    
6. To create additional prompts, click the + New Prompt button at the bottom left.
7. The module will take approximately one minute to activate. Once active, the GPT Sidebar will appear in the ticket’s sidebar.

5. Use the GPT Sidebar

Once the module is active, follow these steps to generate responses in your ticket:

1. Navigate to the ticket where you want to use the app.
2. Locate the GPT Sidebar in the right-hand sidebar of the ticket.
                                                    
3. Open the dropdown menu, select the desired prompt, and click Execute Prompt.
   
4. Choose whether to insert the generated text as new content or append it to existing content within the ticket.
                                             

For more information about the app, visit GPT Sidebar App for Zendesk. 

If you have any questions or suggestions regarding this app, please reach out to us at support@knots.io or through our contact form.