Installation guide for the Change Primary Email app – KNOTS

1. Install the app

Click this link to open the app in the Zendesk Marketplace.
Click the Install button on the right.
Select the Zendesk instance where you want to install the app.
Follow the redirection to your Zendesk Admin space. (Make sure you have admin rights.)
(Optional) Rename the app (default: "Change Primary Email") or set role/group restrictions as needed.
Click Install to finish the setup.

Open your Agent Workspace:
- Click the four-square icon at the top-right, then select Support.
In the Support Workspace, find the Change Primary Email app icon on the left panel.
- If it's not visible, click the three dots at the bottom left to locate hidden apps.

On the Settings page, click Login to either:

After logging in to your Knots account, the app will prompt you to connect to Zendesk.
- If you’ve previously used Zendesk with other Knots apps, select the existing connector from the list.
- If this is your first time setting up Zendesk with Knots, you’ll need to create a new connector. Follow the on-screen instructions to authenticate your Zendesk account.
Once Zendesk is connected, proceed to the next setup page. Click Get started to finish.

Note: For the module to function correctly, Knots Studio must also be activated. If it is not activated, you will receive an error notification.

To activate Knots Studio: Go to your Knots Profile. There, locate the Studio module and click Activate.
After clicking Get Started, you will be redirected to the backend of the app.
- Navigate to How to deploy? in the upper-right corner and click it.
- In the pop-up menu, under the second point (Triggers), click Create new. A new trigger will be generated immediately.