Yes, the ticket parser can autofill decimal-type ticket fields in Zendesk.
How does it work?
The ticket parser can parse and populate decimal fields as long as the source data is in a valid decimal format (e.g., 123.45). Ensure that both the source data and the Zendesk field configuration are set up correctly.
For best results, double-check the formatting of your source data before parsing.
Need help or want to learn more about Knots automations?
Feel free to reach out to us at support@knots.io or get in touch via our contact form.
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