How does the Export Tickets as PDF app export tickets?

The app provides two main methods for exporting tickets:

1. Event-based triggers: Automatically export tickets when specific conditions are met, such as:

• • Export all resolved tickets.

  • Export tickets older than two years.

The system generates PDF files and sends them to your chosen folder. You can customize file names using Ticket ID, Requester name, or Brand name to organize your files effectively.

2. Batch export via search: Export tickets in bulk by applying filters. For example:

• • Export all tickets solved between specific dates.

  • Export tickets from a specific team or group.

Advanced users can use Zendesk’s search tools to apply detailed filters based on status, keywords, tags, or custom fields before exporting.

What else is there to know about exporting tickets with the app? 

• Storage and Naming: Exported PDFs are sent to a folder of your choice, with file names customizable by Ticket ID, Requester Name, or Brand.

• Ticket Deletion: You can delete exported tickets if needed, but proceed with caution as deleted tickets cannot be recovered.

• Large-Scale Exports: Batch export is designed to handle hundreds or thousands of tickets efficiently.

• Use Cases: The app is perfect for compliance, audits, or maintaining long-term records.