How do prompts work in the GPT Editor?

Prompts in the GPT Editor are instructions to the AI model to generate responses in Zendesk. You can create and save these prompts in the app's settings. When you use a prompt, the editor sends the ticket text along with the prompt to an AI model, which then creates a suggested reply. These are the "system" prompts when you instruct an AI model to perform a certain task. You can review and edit the response before sending it, making it easier to handle support tickets quickly and consistently.