Gabriel
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Activity overview
Latest activity by Gabriel-
Gabriel created an article,
Auto Merge only follow-up tickets
It is possible to limit the duplica ticket scans to follow-up tickets only by opening the trigger configuration and adding the condition Ticket > Channel | Is | Closed ticket.
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Gabriel created an article,
Can I change the return status code in Knots studio?
How to change return status codes in Knots Studio (e.g., returning a JSON message instead of a 403)Currently, it’s not possible to change the return status code or customize the response body (such...
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Gabriel created an article,
Instalation guide for the Change Ticket Requester app
1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Zendesk instance where you want to install the app. Follow the redir...
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Gabriel created an article,
Installation guide for the Language Detection app
1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Zendesk instance where you want to install the app. Follow the redir...
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Gabriel created an article,
Installing Telephony Integration by Knots
1. Installing The Telephony Integration App Steps to Install: Use this link to access the app in the Zendesk marketplace. Click the Install button on the right side of the page. Select the Ze...
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Gabriel created an article,
Installation guide for the Studio by Knots app
1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Zendesk instance where you want to install the app. Follow the redir...
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Gabriel created an article,
Installation guide for the Round Robin Assignment app
1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Zendesk instance where you want to install the app. Follow the redir...
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Gabriel created an article,
Installation guide for the Convert PDFs, Scans + Images to Text app (formerly PDF and Scanned Documents)
Watch the setup video here: Convert PDFs, Scans + Images to Text 1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Z...
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Gabriel created an article,
Regular Expression (regex) Troubleshooting
We're here to help! *Please note that we provide free setup and error monitory, if you are not familiar with Regular Expressions OR if you would like us to help you please reach out to us at regex@...
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Gabriel created an article,
Ticket Parser Installation and Setup Guide
The guide below will help users seamlessly identify important information found inside of the ticket to autofill the appropriate Ticket Fields in Zendesk. Here is a full walkthrough video, or fee...