Gabriel

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Activity overview

Latest activity by Gabriel
  • Gabriel created an article,

    Auto Merge only follow-up tickets

    It is possible to limit the duplica ticket scans to follow-up tickets only by opening the trigger configuration and adding the condition Ticket > Channel | Is | Closed ticket.

  • Gabriel created an article,

    Can I change the return status code in Knots Studio?

    How to change the return status code in Knots Studio. For example, 403 status message to be a JSON message.   This is currently not possible. We plan to add this in the near future

  • Gabriel created an article,

    Change Ticket Requester by Knots

      1. Installing the Change Requester App How to Install: Go to the Zendesk marketplace and look up "Change Ticket Requester by Knots." Alternatively, you can use this link. Click on the 'install...

  • Gabriel created an article,

    Installing Language Detection by Knots

      1. Installing the Ticket Language Detection App How to Install: Go to the Zendesk marketplace and look up "Round Robin Assignment by Knots." Alternatively, you can use this link. Click on the...

  • Gabriel created an article,

    Installing Telephony Integration by Knots

      1. Installing the Round Robin Assignment App How to Install: Go to the Zendesk marketplace and look up "Telephony Integration by Knots." Alternatively, you can use this link. Click on the 'in...

  • Gabriel created an article,

    Installing Studio by Knots

      1. Installing the Knots Studio App How to Install: Go to the Zendesk marketplace and look up "Studio by Knots." Alternatively, you can use this link. Click on the 'install' button located on ...

  • Gabriel created an article,

    Installing Round Robin Assignment by Knots

      1. Installing the Round Robin Assignment App How to Install: Go to the Zendesk marketplace and look up "Round Robin Assignment by Knots." Alternatively, you can use this link. Click on the 'i...

  • Gabriel created an article,

    Installing OCR for PDF and Scanned Documents by Knots

    This guide will help you to install the OCR (Optical Character Recognition) App for PDF and Scanned documents for Zendesk by Knots   Prerequisites: Identify which static information you would lik...

  • Gabriel created an article,

    Regular Expression (regex) Troubleshooting

    We're here to help! *Please note that we provide free setup and error monitory, if you are not familiar with Regular Expressions OR if you would like us to help you please reach out to us at regex@...

  • Gabriel created an article,

    Ticket Parser Installation and Setup Guide

    The guide below will help users seamlessly identify important information found inside of the ticket to autofill the appropriate Ticket Fields in Zendesk.   Here is a full walkthrough video, or fee...