Gabriel
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Activity overview
Latest activity by Gabriel-
Gabriel created an article,
How to limit duplicate ticket merges to follow-up tickets only
If you only want to scan and merge follow-up tickets (i.e., tickets created from closed ones), you can easily set this up by adding a condition to your trigger.To do this: Open the Admin Center in ...
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Gabriel created an article,
Can I change the return status code in Knots studio?
How to change return status codes in Knots Studio (e.g., returning a JSON message instead of a 403)Currently, it’s not possible to change the return status code or customize the response body (such...
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Gabriel created an article,
How to define the order of parsed occurence
By default, the app looks for information in this order: Ticket subject ({{ticket.subject}}) Ticket description ({{ticket.description}} – This is usually the body of the email) You can choose wh...
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Gabriel created an article,
Instalation guide for the Change Ticket Requester app
1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Zendesk instance where you want to install the app. Follow the redir...
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Gabriel created an article,
Installation guide for the Language Detection app
1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Zendesk instance where you want to install the app. Follow the redir...
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Gabriel created an article,
Installation guide for the Telephony Integration app
1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Zendesk instance where you want to install the app. Follow the redir...
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Gabriel created an article,
Installation guide for the Studio by Knots app
1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Zendesk instance where you want to install the app. Follow the redir...
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Gabriel created an article,
Installation guide for the Round Robin Assignment app
Watch the installation video (written step-by-step guide below) 1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Ze...
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Gabriel created an article,
Installation guide for the Convert PDFs, Scans + Images to Text app (formerly PDF and Scanned Documents)
Watch the setup video here: Convert PDFs, Scans + Images to Text 1. Install the app Click this link to open the app in the Zendesk Marketplace. Click the Install button on the right. Select the Z...
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Gabriel created an article,
Regular Expression (regex) Troubleshooting
Need Help with Regular Expressions?We’re here to help!If you're not familiar with Regular Expressions (Regex) or simply prefer hands-on assistance, we offer free setup support and error monitoring....