Installation guide for the Language Detection app

1. Install the app

1. Click this link to open the app in the Zendesk Marketplace.
2. Click the Install button on the right.
3. Select the Zendesk instance where you want to install the app.
4. Follow the redirection to your Zendesk Admin space. (Make sure you have admin rights.)
5. (Optional) Rename the app (default: "Language Detection by Knots") or set role/group restrictions as needed.
6. Click Install to finish the setup.

2. Access the app

1. Open your Agent Workspace:
   • Click the four-square icon at the top-right, then select Support.
2. In the Support Workspace, find the Language Detection by Knots app icon on the left panel.
   • If it's not visible, click the three dots at the bottom left to locate hidden apps.
     

3. Log in or create a Knots account

On the Settings page, click Login to either:

• Create a new Knots account.
• Log in if you already have a Knots account.
  
  
  

4. Create a new trigger

1. Name your trigger according to the classification requirement.
2. Define the text source from which to search for data. Use Zendesk placeholders for this. Learn more about the supported placeholders here.
3. Add the tags that demonstrate that the detection has started and completed successfully.
4. Optional: Choose a destination. If a destination is selected, the language detection result will be saved to the specified custom field. The custom field should be of type "Text" or "Multi-line". If left empty, the result will be automatically saved as a tag.
5. Once you've finished configuring the trigger, click Save and Activate. The trigger will now be live and start working immediately.
    

5. Update the existing trigger

1. Select the trigger that you want to update from the list.
2. Make the desired changes.
3. Click Update configuration.
4. Click on the Zendesk trigger configuration to adjust the trigger according to your needs. This will take you to the trigger in the Admin center, where you can modify conditions and actions.
   
   

6. Test the trigger with a sample ticket

Create a new ticket to see the app in action.

For more information about the app, visit Language Detection.

If you have any questions or suggestions regarding this app, please reach out to us at support@knots.io or through our contact form.