Is it possible to redact information only from specific tickets?

Yes, you can filter tickets using trigger conditions.

How does it work?

If you want the app to remove sensitive information only from certain tickets, adjust the trigger conditions in the triggers you’ve created. This ensures that only tickets meeting the specified criteria will be processed.

To access the triggers, click the AI Ticket Redaction icon on the left in your Support workspace. 
Note: If you have numerous apps installed, it might be hidden under the three dots on the lower left part of your screen. Click on this icon to proceed.