How to add a new team member?

To add a new team member, follow these steps:

1. Navigate to the team settings page https://app.knots.io/settings/team.

2. Send an invitation:

   • Enter the email address of the person you want to add.
   • Click the Send invitation button.
     

3. Confirm the invitation:

   • A confirmation prompt will appear after you click Send invitation.
     
   • Click Confirm to proceed.
   • The email of the invited team member will now appear under the list of Pending invitations.
     

4. Wait for the new member to join

   • The invited team member will receive an email with a link to join the team.
   • They need to click the Join the Team button in the email and follow the instructions to create a new account.
     

5. Once the new team member completes their account setup, they will appear in the Members list on the team settings page.
   
   

Are there any restrictions on email addresses for registration?
Yes, please note that Knots is a service designed specifically for companies. Therefore, registration cannot be completed using private email addresses like Gmail.com or similar. Make sure to use a company domain email address (e.g., name@yourcompany.com) when adding new team members.

What happens if the new member doesn’t create an account right away?
The invitation will remain in the Pending invitations section until the team member completes their account setup. You can resend the invitation or contact the team member as needed.

What if the invited member doesn’t receive the email?
Make sure the email address you entered is correct. Ask the invited member to check their spam or junk folder. If the issue persists, resend the invitation from the Pending invitations list.

Is it possible to cancel an invitation after sending it?
Yes, you can manage invitations directly from the Pending invitations section in the team settings.