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Installation guide for the Shopify Abandoned Cart app

Alina Exter
  • Updated

1. Install the app

  1. Click this link to open the app in the Zendesk Marketplace.
  2. Click the Install button on the right.
  3. Select the Zendesk instance where you want to install the app.
  4. Follow the redirection to your Zendesk Admin space. (Make sure you have admin rights.)
  5. (Optional) Rename the app (default: "Shopify Abandoned Cart") or set role/group restrictions as needed.
  6. Click Install to finish the setup.

2. Access the app

  1. Open your Agent Workspace:
    • Click the four-square icon Screenshot 2024-09-19 at 15.01.20.pngat the top-right, then select Support.
  2. In the Support Workspace, find the Shopify Abandoned Cart app icon on the left panel.
    • If it's not visible, click the three dots at the bottom left to locate hidden apps.
      Screenshot 2024-10-14 at 02.43.18.png

3. Log in or create a Knots account

On the Settings page, click Login to either:

  • Create a new Knots account.
  • Log in if you already have a Knots account.
    Screenshot 2024-10-14 at 01.40.52.png

4. Set up the app

  1. After logging in to the Knots account, the app will prompt you to connect to Zendesk. If you’ve used Zendesk with other Knots apps, select the existing connector from the list and click Next. 
    If this is your first time setting up Zendesk with Knots, you will need to create a new connector. Follow the on-screen instructions to authenticate your Zendesk account.
    Screenshot 2024-10-14 at 01.43.15.png
  2. Once Zendesk is connected, link the app to your Shopify store. Most users will need to create a new connection. You will see a form where the following details are required:
    • Connector Name: Enter a name for easy identification.
    • Shopify Subdomain: Provide your Shopify subdomain and ensure it matches your store’s URL.
    • API Key: Input your Shopify API key. Follow the steps in this article if you need assistance locating or generating your API key.
      Screenshot 2024-10-14 at 02.04.24.png
  3. Enter the Shop Name, which will appear in the titles of the tickets generated by the app, and click on Setup connector.
    Note: You will be required to enter a password for this step. It might be confusing, but currently, this is the only way the app can authenticate with Shopify.
  4. Click Create to complete the setup.
  5. You will be guided to the final setup page where you'll need to click Get started, and that’s it! The route is now created, and the app is ready to go.
                                                Screenshot 2024-10-14 at 03.08.31.png
  6. Additional Configuration Options:
    • Frequency Adjustment: Customize how often the app scans for abandoned carts (by default is every 10 minutes, but you can choose hourly or daily intervals). Read more about it here.
    • Threshold Values: Set the minimum cart value for recovery actions. For example, the default threshold is set to 300 €, but you can adjust this based on your business needs. Find out how. 
  7. When the app recovers an abandoned cart, it generates a Zendesk ticket. This ticket contains:
    • Your Shop Name (as specified during setup).
    • A summary of the abandoned cart, including cart value and customer information.

For more information about the app visit Shopify Abandoned Cart for Zendesk. 

If you have any questions or suggestions regarding this app, please reach out to us at support@knots.io or through our contact form.

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